Refund policy

Return & Refund Policy

At DAYCARE DEPOT, we want you to be happy with your purchase. If you need to return an eligible item, please review the policy below.

Returns

We accept returns within 14 days of delivery.

To be eligible for a return, the item must be:

Unused and in its original condition
In its original packaging
Complete with all parts, accessories, manuals, and packaging included with the product
Accompanied by proof of purchase or your order number

Items that have been used, assembled, damaged after delivery, altered, or returned incomplete may not be eligible for a return.

Before returning an item, please contact us at contact@daycaredepot.ca with your order number and the reason for your return.

Please do not send a return without contacting us first.

Return Shipping

Customers are responsible for arranging and paying for return shipping unless the product received was incorrect, damaged, or defective.

Original shipping and delivery charges are non-refundable unless the return is due to an error on our part.

We recommend using a trackable shipping service when returning an item. DAYCARE DEPOT is not responsible for returned packages that are lost or damaged in transit.

Damaged, Defective or Incorrect Items

Please inspect your order when you receive it.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible at contact@daycaredepot.ca and include your order number and photos showing the issue.

We will review the issue and provide the appropriate next steps.

Refunds

Once we receive and inspect your approved return, we will notify you of the status of your refund.

If approved, the refund will be issued to your original payment method. Processing times may vary depending on your bank or payment provider.

Non-Returnable Items

For health, hygiene, safety, or other applicable reasons, certain products may be designated as final sale or non-returnable.

Products marked Final Sale cannot be returned or cancelled unless they arrive damaged, defective, or incorrect.

Order Cancellations

Orders may be cancelled before they are fulfilled.

Once an order has been fulfilled or shipped, it can no longer be cancelled. If eligible, you may request a return after receiving the order in accordance with our return policy.